Frequently Asked Questions

Where do you ship to?

We do not accept orders from or ship to: Canada, Taiwan, or US Armed Forces addresses - otherwise we offer free shiping worldwide by registered airmail.

Our ability to ship to any country is only limited by payment method & Customs regulations.


Payments:

  1. What forms of payment are accepted?

  2. How do I pay in Hong Kong?

  3. How do I pay in United Kingdom, the British Isles and Gibraltar?

  4. How do I pay in Ireland?

  5. How do I pay in Bitcoin?

  6. What is a SEPA transfer and how do I pay by it?

Shipping:

  1. Where do you ship to?

  2. How discreet is your packaging?

  3. How long will it take to receive my order?

  4. Will I have to sign for my package on arrival?

  5. Can I track my package online?

  6. Unclaimed packages / Customs Reject / Lost & Seized

  7. Import restrictions

  8. Orders to Nordic countries, Italy, Portugal & Slovenia.

General Questions:

  1. Do I need to have a prescription to order?


Have another question not covered by our FAQ - then ask us using our contact page.