Frequently Asked Questions

How do I pay in United Kingdom, the British Isles and Gibraltar?

Faster payments, PayM

Customers now have 3 ways to complete payment:

1. Faster Payments/BACS Using online, mobile or phone banking; it is free, fast, and secure with funds clearing immediately. (transfers sent via the original BACS network require 3 working days to clear).Transfers only require a UK account number and sort code.

2. Paym Use your mobile to send an instant payment to our registered mobile.
(Requires a current account, and the mobile banking app from either Bank of Scotland, Barclays, Clydesdale Bank, Cumberland BS, Danske Bank, First Direct, Halifax, HSBC, Isle of Man Bank, Lloyds Bank, Nationwide BS, NatWest, Santander, TSB, Ulster Bank, or Yorkshire Bank.)

3. Lodgement at any branch of Ulster Bank


  1. What forms of payment are accepted?

  2. How do I pay in Hong Kong?

  3. How do I pay in United Kingdom, the British Isles and Gibraltar?

  4. How do I pay in Ireland?

  5. How do I pay in Bitcoin?

  6. What is a SEPA transfer and how do I pay by it?


  1. Where do you ship to?

  2. How discreet is your packaging?

  3. How long will it take to receive my order?

  4. Will I have to sign for my package on arrival?

  5. Can I track my package online?

  6. Unclaimed packages / Customs Reject / Lost & Seized

  7. Import restrictions

  8. Orders to Nordic countries, Italy, Portugal & Slovenia.

General Questions:

  1. Do I need to have a prescription to order?

Have another question not covered by our FAQ - then ask us using our contact page.