Frequently Asked Questions

How do I pay in Ireland?

Customers in the Republic now have 3 ways to complete payment:

1. Irish local bank transfer (SEPA)

2. Lodgement at any branch of BoI

3. BoI's Pay-to-Mobile Use your registered mobile to send a payment to ours. (Must be a Bank of Ireland customer, have a smart phone with BoI's mobile app installed & have completed a one time registration on Banking365.)

  BoI's Mobile Banking App (required to use the Pay to Mobile service)

App Store

Google Play Store Logo

Customers in the North may pay by mobile, online or lodgement at any branch of UB.


  1. What forms of payment are accepted?

  2. How do I pay in Hong Kong?

  3. How do I pay in United Kingdom, the British Isles and Gibraltar?

  4. How do I pay in Ireland?

  5. How do I pay in Bitcoin?

  6. What is a SEPA transfer and how do I pay by it?


  1. Where do you ship to?

  2. How discreet is your packaging?

  3. How long will it take to receive my order?

  4. Will I have to sign for my package on arrival?

  5. Can I track my package online?

  6. Unclaimed packages / Customs Reject / Lost & Seized

  7. Import restrictions

  8. Orders to Nordic countries, Italy, Portugal & Slovenia.

General Questions:

  1. Do I need to have a prescription to order?

Have another question not covered by our FAQ - then ask us using our contact page.