Frequently Asked Questions

What is a SEPA transfer and how do I pay by it?

A SEPA transfer is a payment in Euros to a payee whose bank is also in the SEPA zone. The 33 countries that make up the SEPA zone are:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, United Kingdom.


Payments:

  1. What forms of payment are accepted?

  2. How do I pay in Hong Kong?

  3. How do I pay in United Kingdom, the British Isles and Gibraltar?

  4. How do I pay in Ireland?

  5. How do I pay in Bitcoin?

  6. What is a SEPA transfer and how do I pay by it?

Shipping:

  1. Where do you ship to?

  2. How discreet is your packaging?

  3. How long will it take to receive my order?

  4. Will I have to sign for my package on arrival?

  5. Can I track my package online?

  6. Unclaimed packages / Customs Reject / Lost & Seized

  7. Import restrictions

  8. Orders to Nordic countries, Italy, Portugal & Slovenia.

General Questions:

  1. Do I need to have a prescription to order?


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