Frequently Asked Questions

Orders to Nordic countries, Italy, Portugal & Slovenia.

Orders to Denmark, Finland, Iceland, Norway, Sweden, Italy, Portugal and Slovenia are shipped differently to avoid their extremely strict Customs regulations.

Orders are shipped in envelopes with tablets laid flat in a small ziplock bag which is taped in between two postcards ( this means that the box & all normal packaging will be removed ). The envelope is then sent by registered mail so your order will still have to be signed for.


Payments:

  1. What forms of payment are accepted?

  2. How do I pay in Hong Kong?

  3. How do I pay in United Kingdom, the British Isles and Gibraltar?

  4. How do I pay in Ireland?

  5. How do I pay in Bitcoin?

  6. What is a SEPA transfer and how do I pay by it?

Shipping:

  1. Where do you ship to?

  2. How discreet is your packaging?

  3. How long will it take to receive my order?

  4. Will I have to sign for my package on arrival?

  5. Can I track my package online?

  6. Unclaimed packages / Customs Reject / Lost & Seized

  7. Import restrictions

  8. Orders to Nordic countries, Italy, Portugal & Slovenia.

General Questions:

  1. Do I need to have a prescription to order?


Have another question not covered by our FAQ - then ask us using our contact page.