Frequently Asked Questions

Do I need to have a prescription to order?

No, you do not require a prescription as the medicines we sell are all over-the-counter (OTC) in our jurisdiction.

If your country requires a prescription and Customs opens your package you may be asked to provide it. Adherence to your local laws is your responsibility.

We are not an internet pharmacy and so we can not provide you with a medical consultation nor a prescription. Please consult your GP before starting any medication.


  1. What forms of payment are accepted?

  2. How do I pay in Hong Kong?

  3. How do I pay in United Kingdom, the British Isles and Gibraltar?

  4. How do I pay in Ireland?

  5. How do I pay in Bitcoin?

  6. What is a SEPA transfer and how do I pay by it?


  1. Where do you ship to?

  2. How discreet is your packaging?

  3. How long will it take to receive my order?

  4. Will I have to sign for my package on arrival?

  5. Can I track my package online?

  6. Unclaimed packages / Customs Reject / Lost & Seized

  7. Import restrictions

  8. Orders to Nordic countries, Italy, Portugal & Slovenia.

General Questions:

  1. Do I need to have a prescription to order?

Have another question not covered by our FAQ - then ask us using our contact page.