Frequently Asked Questions

Will I have to sign for my package on arrival?

Yes, you will have to sign for your package. If you are not home the postman should leave a message for you that you have a package. In this case, you may have to go to the post office to sign for and pick up your package. If you wish, you can have the package sent to your work address.


Payments:

  1. What forms of payment are accepted?

  2. How do I pay in Hong Kong?

  3. How do I pay in United Kingdom, the British Isles and Gibraltar?

  4. How do I pay in Ireland?

  5. How do I pay in Bitcoin?

  6. What is a SEPA transfer and how do I pay by it?

Shipping:

  1. Where do you ship to?

  2. How discreet is your packaging?

  3. How long will it take to receive my order?

  4. Will I have to sign for my package on arrival?

  5. Can I track my package online?

  6. Unclaimed packages / Customs Reject / Lost & Seized

  7. Import restrictions

  8. Orders to Nordic countries, Italy, Portugal & Slovenia.

General Questions:

  1. Do I need to have a prescription to order?


Have another question not covered by our FAQ - then ask us using our contact page.