Frequently Asked Questions

How long will it take to receive my order?

We usually ship within 2 business days of receiving payment. When your order has been sent, we will email you an invoice including the package registration number. Depending on what country you live in it can take on average 7-14 business days to receive your order from date of shipment. That being said, some countries may be slower than average such as Spain & Italy.


Payments:

  1. What forms of payment are accepted?

  2. How do I pay in Hong Kong?

  3. How do I pay in United Kingdom, the British Isles and Gibraltar?

  4. How do I pay in Ireland?

  5. How do I pay in Bitcoin?

  6. What is a SEPA transfer and how do I pay by it?

Shipping:

  1. Where do you ship to?

  2. How discreet is your packaging?

  3. How long will it take to receive my order?

  4. Will I have to sign for my package on arrival?

  5. Can I track my package online?

  6. Unclaimed packages / Customs Reject / Lost & Seized

  7. Import restrictions

  8. Orders to Nordic countries, Italy, Portugal & Slovenia.

General Questions:

  1. Do I need to have a prescription to order?


Have another question not covered by our FAQ - then ask us using our contact page.